416-786-8866 | firstname.lastname@example.org
Please don't place the order until you read and understand the terms of service description. Please don't place the order until you have no any confusion.
This section is for academic posters. Here, academic poster means "typical academic poster". Normally, contains subject, author, school/institute name, detailed text content. If your academic world is in graphic design, social event, or your poster is about academic event, not about academic. Your poster looks like graphic poster, event poster, ad poster etc., please order a graphic poster.
Turnaround Time - Service available
Next day service is available from 9 am to 6 pm, Mon to Sat. Long weekend's Saturday and Monday are not included. Please contact us between 9am to 6pm for inquires. We don't take care of next day service order on Sunday and whole long weekend, including responding phone call, emails, pick up etc.
If you place the order before 2pm, and approve the E-proof for printing before 3pm. We guarantee your poster will be ready for pick up on next day no later than 5pm or shipped out on next day. If you place the order after 2pm or approve the E-proof for printing after 3pm, we process your order as next day's next day service.
For shipping order, we need your approval and payment before 3pm. please provide credit card information by phone or email when you approve the E-proof for printing. You are fully responsible for calculating the correct delivery schedule that will best accommodate your presentation date. We strongly recommend you allow enough time for the rare but possible delivery failure by the courier service. About shipping transit time, Please check "Delivery & Pick up” section.
Please choose the correct turnaround time, shipping method etc, fully fill in the order information correctly. UTPoster don't modify the information customers submitted. We only provide the services written on the web page. We will try our best to accommodate all customers' needs. All customization MUST be approved through email by UTPoster BEFORE the order is placed. After the order is placed, there are NO exemptions.If the customer request the service contradicts with the service he/she ordered, that order might be delayed or declined.
Please use our online order system to place the order. We don't accept walk in and email order. If your file is too big to be uploaded with online order, you may upload it to somewhere else, like “Drop Box”, etc. and email us the download link. We don’t copy files from clients’ USB memory.
The price is based on sqft. There is 25% extra charge for the poster smaller than 10 sqft.
There is $1.99 default charge for fabric carry bag or fabric poster carry box on each poster. If you want to remove it, contact us after you place the order. For some reason, such as shipping service required, it can't be removed.
We don't print posters with full, dark background color.
When we start to process your order, first, we send you E-proof. Please check it and approve it for printing.
If we receive your file between 9am-4pm, it takes around 1 hour receive the E-proof through email from us.
If we receive your file between 4pm-12am, the E-proof will be sent to you on next day before 10am.
If we receive your file between 12am to 9am, the E-proof will be sent to you in the same day before 10am.
Please call us ASAP between 9am to 6pm if you don't get the E-proof in time. Otherwise, we are not responsible for the delay.
Please approve the E-proof by email and say: "The final version e-proof looks fine, please go ahead to print". We won’t print your poster until we see that sentence. The customers take full responsibility for the printing result. We are not responsible for any problem in E-proof. Such as low resolution, mess code, shift etc. If you need modification, please send us updated version by email with the order number in the subject.
Once you approve the e-proof for printing, it means you will have to pay for this customized poster. We don’t accept cancellation after you approve the e-proof.
We guarantee the posters' resolution and the content are the same with the E-proof. We don't guarantee the posters' color is exactly the same with the E-proof viewed on your screen. There might be slight color variation. For more details, please check "Terms & Conditions" color section.
If there are any issues about the file or E-proof, such as uploading, a unreadable file, format, mess code, shifting, missing content, and color, etc. Due to the very fast turnaround time and the limitation of online services, we recommend our clients to go to another local printing store with face to face service to find the solution. We do not provide face to face service except order pick up. We apologize for any inconvenience.
The boundary of free delivery area. Harbord Street and Dundas Street are not included.
If you need shipping service, please provide credit card information by email or phone when you approve the E-proof. The payment deadline is 3pm too. If the credit card information is provided after 3pm, or the transaction failed, the shipping service will be postponed to next turnaround day.
A mailing tube $3.99 will be added to the bill for photo paper poster delivery if the customer doesn't order.
Please make sure your shipping address is correct and accurate. We only ship to the address that is provided with the order submission.
The courier doesn't work on Saturday, Sunday and the holiday. Customers are fully responsible for calculating the correct delivery schedule that will best accommodate your presentation date. We strongly recommend you allow enough time for the rare but possible delivery failure by the couriers. The courier doesn't provide appointment delivery and multiple address delivery. Such as "3:00 pm" or "between 3:30 to 4 pm"，or "call me when you arrive", or "if no one is in room A, deliver to room B. The couriers don't provide "calling" service, such as "when you get here, call me". They need specific, accessible address.
* Free deliver to U of T area (Non-residential address). We don't offer free shipping to discount order or the poster smaller than 10 sqft. It will be delivered at any time during the day, before 6pm. If you still don’t receive it until 5pm, please let us know. We will help you as best as we can.
* $10, ship to anywhere in GTA, 1 day transit time.
* $15, ship to anywhere in Ontario. 1-2 days transit time.
* $20, ship to anywhere in Canada. 1-3 days transit time.
UTPoster online order system has no payment function. Pick up orders are paid when the customers pick up. Shipping order customers need to provide the credit card information (We need number, expiry date and security code. We don't need name and address) when the E-proof is approved for printing.
If the customer don't provide detailed business, office, lab or school address related with poster, with phone number and supervisor's name, we can't identify that customer. For billing and payment security reason, we will probably either decline that order, or ask for cash payment before we process that order, or when customers pick up, we accept cash only.
In some situations, we need payment in advance.
Update order information
If you need to update order information, such as turnaround service, the address, email, poster size and so on, please cancel the initial order first, and then place a new order. We don’t accept order information updated by phone or email.
Update the file
If you only need to update the content of the file, not the size of the poster, you don't have to place new order. You may email us the updated file with the order number in the email subject.
You may cancel your order by email before you approve the E-proof for printing. Say: "Please cancel this order". Please include your order number in the email subject. Otherwise your cancellation wont' be accepted. We don't accept cancellation by phone.
We reserve the right of final explanations about the terms of service description.
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