416-786-8866 | email@example.com
Please don't place the order until you read and understand the terms of service description. Please don't place the order until you have no any confusion.
Turnaround Time - Service available
This service is available from 9 am to 6 pm, Mon to Fri. weekend and holiday are not included. Please contact us between 9am to 6pm for inquires. We don't take care of your order on the weekend and holiday, including responding phone call, emails, pick up etc.
2 business day: If you place the order before 9am, and approve the E-proof for printing before 12 noon. We guarantee your order will be ready for pick up no later than 5pm in 2 business days. If you place the order after 9am or approve the E-proof for printing after 12 noon, we process your order as next day's 2 business day service.
3 business day: If you place the order before 9am, and approve the E-proof for printing before 12 noon. We guarantee your order will be ready for pick up no later than 5pm in 3 business days. If you place the order after 9am or approve the E-proof for printing after 12 noon, we process your order as next day's 3 business day service.
Please choose the correct turnaround time, shipping method etc, fully fill in the order information correctly. We only provide the services written here. If you request the service contradicts with the service we have, your order might be declined or delayed. We will try our best to accommodate all customers' needs. All customization MUST be approved through email by UTPoster BEFORE the order is placed. After the order is placed, there are NO exemptions.
If your file is too big to be uploaded with online order, you may upload it to somewhere else, like “Drop Box”, etc. and email us the download link. We don’t copy files from clients’ USB memory.
When we start to process your order, first, we send you E-proof. Please check it and approve it for printing.
If we receive your file between 9am-4pm, Mon – Fri, it takes around 2 hour receive the E-proof through email from us.
If we receive your file between 4pm-12am, Mon – Fri, the E-proof will be sent to you on next day before 12 noon.
If we receive your file between 12am to 9am, Mon – Fri, the E-proof will be sent to you in the same day before 12 noon.
Please call us ASAP between 9am to 6pm if you don't get the E-proof in time. Otherwise, we are not responsible for the delay.
Please approve the E-proof by email and say: "The final version e-proof looks fine, please go ahead to print". And provide the credit card number, expire date and security code at the same time. We won’t print it until we get that sentence by email and the payment. The customers take full responsibility for the printing result. We are not responsible for any problem in E-proof. Such as low resolution, mess code, shift etc. If you need modification, please send us updated version by email with the order number in the subject.
Once you approve the e-proof for printing, it means you will have to pay for this customized job. We don’t accept cancellation after you approve the e-proof.
We guarantee the resolution and the content are the same with the E-proof. We don't guarantee the color is exactly the same with the E-proof viewed on your screen. There might be slight color variation. For more details, please check "Terms & Conditions" color section.
If there are any issues about the file or E-proof, such as uploading, a unreadable file, format, mess code, shifting, missing content, and color, etc. Due to the very fast turnaround time and the limitation of online services, we recommend our clients to go to another local printing store with face to face service to find the solution. We do not provide face to face service except order pick up. We apologize for any inconvenience.
Please come to pick up once your order status is "ready for pick up".
Update order information
If you need to update order information, such as turnaround service, the address, email, size and so on, please cancel the initial order first, and then place a new order. We don’t accept order information updated by phone or email.
Update the file
If you only need to update the content of the file, you don't have to place new order. You may email us the updated file with the order number in the email subject.
You may cancel your order by email before you approve the E-proof for printing. Say: "Please cancel this order". Please include your order number in the email subject. Otherwise your cancellation wont' be accepted. We don't accept cancellation by phone.
We reserve the right of final explanations about the terms of service description.
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