One Hour Service

Service available

The service is guaranteed by the terms of service. Customers can predict and control when the order is ready/delivered before and after placing order. The customers take full responsibility to calculate that the order's pick-up/delivery schedule meets their presentation schedule. UTposter is responsible for processing orders by terms of service and We don't take responsibility for each individual's scheduling needs. Please note that all purchases are final, and refunds are not available. We recommend confirming all order details and timing before placing order and make payment to ensure it meets your requirements.

We are glad to accommodate all customers' needs. All customization has to be approved through email by UTposter before the order is placed. Without pre-approval, the order with customization requirements that conflicts with terms of service might be declined during order processing. 

_­This section is for academic presentation posters. If your poster is for event display, advertisement, art, decoration etc., please order a graphic poster at “sign and display”.

We don't print posters with full, dark background color. 

We don't accept downgrade turnaround time order.

Email responding time is 1 to 6 hours from Monday to Satruday.

Service available: Mon - Sat. 9am - 6pm, except the holiday and whole long weekend. We don't take care of One Hour Service orders on Sunday and the whole long weekend, including responding to phone calls, emails, pick-ups etc. 

We accept order deadline: 3pm

Customers approve the E-proof and pay deadline: 4pm

Guaranteed ready time: 1 hour after the E-proof is approved and paid.

If you place the order after 3pm, approve the E-proof for printing and pay between 4pm to 9am, we process your order as next day's one hour service. Your order will be ready for pick up at 10am.   

Place Order

The price is based on sqft. There is a 25% extra charge for a poster smaller than 10 sqft.

There is $2.99 default charge for fabric carry bag or fabric poster carry box on each poster. 

E-proof

The order with valid file is received between 9am - 10am, Mon - Sat, E-proof will be emailed out between 10am - 11am.                      The order with valid file is received between 10am - 4pm, Mon - Sat, E-proof will be emailed out in about 1 hour.                              The order with valid file is received between 4pm - 9am, Mon - Sat, E-proof will be emailed out on comming turnaround day between 9am -10am.   

Please email us ASAP if you don't receive the E-proof in time.  Otherwise, we are not responsible for the delay.       

If you need to update the content of the poster, please email us the updated version. We will email you the updated e-proof within 2 hours during turnaround day. Please don't place a new order. Duplicate orders will delay all of your orders.

We guarantee the posters' resolution, the content and layout are the same with the E-proof. We don't guarantee the posters' color is exactly the same as the E-proof viewed on any screen. There might be color variations. For more details, please check the "Terms & Conditions" color section.

UTPoster doesn't check eproof and is not able to determine that each elements of eproof is acceptable or not. It is the sole responsibility of the customer to carefully review their e-proof and ensure that all elements are correct before payment. UTPoster cannot be held responsible for any printing issues that result from approved e-proofs. Such as low resolution, mess code, shift, unexpected visible/invisible elements, etc. We appreciate your understanding.

If we’re unable to open or process your file due to formatting or compatibility issues, we kindly recommend consulting with a designer or using a service better suited to handle your file type. Unfortunately, we’re unable to proceed with files that are not readable on our end. Thank you for your understanding.

If you notice any issue in your eproof—such as resolution, color, shifts, mess codes, or unexpected visible/invisible elements—and you're unsure how to resolve it. Please note that UTposter does not offer services related to editing, design, or file formatting, and our eproofs are generated through a standardized process. If you’re confident in your design and believe the issue is due to a technical limitation on our end. You may consider working with another provider that better suits your needs. We truly appreciate your understanding.

Pick up

Please come to pick up once you receive an email notification "ready for pick up". After it's ready, you may pick it up at any time,  Mon - Sat, 9am-6pm exclude Long Weekend Sat & Mon and Good Friday.

Payment:

Customers pay online once the eproof is ready to print. We accept Visa and Master card only.

Update order information

Such as poster dimension, the address, email, quantity, turnaround service, shipping or pick-up method, and so on, please email us to cancel this order before you pay, and then submit a new order. We don’t update those types of information on behalf of our customers.

Cancellation

You may cancel your order by email before you pay. Please include your order number in the email subject. 

We don't accept cancellation once it's paid.

We don't accept cancellation by phone. 

We reserve the right of final explanations about the terms of service description.

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