Frequently Asked Questions


Can I drop in to place an order? where is your pick up location?

We only accept online order. Please order online(Highly Recommended), You can view DEMO -- "how to order" ;

If you have difficulties with ordering online, please call us. Our customer service representatives definitely will help you. Thanks a lot and enjoy your shopping.

How to covert to PDF

Most design software have save as PDF format funcation, if they don't, then you can try free online convert tools to get your printable PDF file

1, go tohttp://www.zamzar.com/

2, upload your  file(ppt,pptx,pub etc) then covert to PDF

3, download PDF then take a look( normally 100% size to preview) make sure the font,color, resolution is acceptable,

if yes, upload the PDF file when you order then we print directly. This can save your approval time.

If you design your poster with  Adobe series programs, Please use CMYK color mode, at original size with 300 dpi resolution.

If you design your poster with Microsoft series,Please check PDF carefully after coverted. such as format, color, etc. also, please note RGB color system is different with CMYK color system. try to use soild color. complicated color might cause color issue when the RGB color is converted into CMYK color. please click this ariticle to get more knowlage.

Upload file format allow ppt,pptx,pdf,tif,png,jpg,jpeg,png,gif,ai,doc,docx,pub, but PDF format is highly recommonded.

How to order

Please follow our simple 4 step process to build and order your project:

  • Step 1: Choose a product(service) type from the Categories.Select your options and quantity, upload your files and submit your order, Please double click  mark  for each option description.

  • Step 2: View your shopping cart and make sure all shipping done then check out.

  • Step 3: Fill our one step check out page. then click Done.

  • Step 4: You will get the your order number and check your email for order details,proof and order status 

If you still have difficulties with that, you can email order@utposter.com place order or please call us. Our customer service representatives definitely will help you. Thanks a lot and enjoy your shopping.

/

How do I track my order?

You will receive order status updated email after you place the order, You also can track online anytime: go to home page, find "Order Tracking", simply type your order ID and email, then "track now"

How to get my receipt(invoice)

How to get your invoice from your account:

Step 1: click this link to  then login and get your order history: http://www.utposter.com/order/index.php?route=account/order

Step 2: click the paper icon(pink arrow point to with sample image)

How to get your invoice with Email(registered account check out):

Step 1: login your email, find your order detail email

 

Step 2: open that email and simply click the only link(pink font) at this order deatils email, then you get your invoice.

How to get your invoice with Email(guest check out):

Step 1: login your email, find your order details email

Step 2: open that email and simply click the only link(pink font) at this order deatils email,  you also can click

http://www.utposter.com/order/index.php?route=account/guest

Setp 3: fill in the information from your order details, then you will get your invoice.

Operated By www.utposter.com
UTPoster.com © 2017